Our cat accommodation has been built with the cat's requirements in mind. As cat owners will know, sometimes cats like attention, sometimes they don't! Each cat at Tomten has a generous play area, covered from the weather but open to the fresh air, from which they can look out at the gardens and fields, play with their toys or use their scratching posts. If they feel like a sleep, they can walk up a ramp, entering their private room through a cat flap, and snuggle down on their bed away from prying eyes. We will even teach your cat to use a cat flap if he/she doesn't have one at home! Although our cat boarders have no contact with other cats, the semi-opaque glass dividing walls between houses allow a sight of their cat neighbours, which is comforting, without the threat of direct eye contact. The cattery is kept locked at all times. No one is allowed in without a member of staff.
Each cat house is individually heated. The overhead radiant panel heaters have a Spring/Autumn as well as a Winter setting to ensure a comfortable temperature throughout the year.
Feeding and Medicines
Our cats are usually fed twice a day. The very young and elderly may have different needs. Please advise us if your pet has any favourite food or food intolerances. Pets' own diets may be brought in for their stay - sometimes this can be very helpful to minimise any tummy upsets to sensitive animals. If your pet is on any medication, please provide an adequate supply for his/her stay, in the original container only please.
All our boarders receive regular basic grooming. However, if your pet's coat is very long, high maintenance or matted on arrival, we will make a charge for grooming.
Our Daily Routine
Each morning at Tomten every boarder's accommodation is thoroughly cleaned, their bedding checked, water bowls refreshed and their litter trays washed and changed. A close eye is kept on each boarder to make sure he/she is eating properly and settling in well, especially during the first few days or if he/she has not boarded with us before. We keep a chart of each boarder's daily eating habits and toilet activities, which enables us to spot any unusual behaviour and treat it if necessary. As Tomten is attended 24 hours a day, 7 days a week, we can act immediately in the unlikely event of illness or accident.
The Wellpet Veterinary Practice
In the unlikely event of your pet becoming ill whilst boarding at Tomten, we are able to seek immediate, professional help from the Wellpet Veterinary Clinic on site. There are 2 full-time vets and 4 veterinary nurses at Wellpet and the surgery is modern and is fitted with up-to-date veterinary equipment.
If your pet becomes ill
If required, we will contact you, or the person you have nominated in your absence, to tell you of your pet's illness, and about any necessary treatment.
Wellpet will liase with your pet's own vet for any previous medical history.
Included in our pricing structure is a provision for veterinary insurance with Petplan so, should your pet become ill whilst staying at Tomten, veterinary treatment administered during the boarding period is covered and does not have to be claimed on your policy. There are however some exclusions to this provision, including hereditary illnesses, those aged 16 or over, and previous or chronic ailments, which are not covered by our policy. Insurance to cover visits of 30 days or more, would need to be discussed, as extra policy conditions and a possible extra cost.
If your pet is already receiving treatment from your own vet when boarding commences, we will liase with your vet to discuss ongoing conditions. Please advise your vet that your pet will be coming to stay at Tomten.
Collection & Delivery
If you are unable to bring or collect your pet for his/her stay at Tomten, we recommend a delivery/collection service called "Pets to Vets". Please enquire about this service when making your booking. Please see our FAQs page for further details.
Trial stays can be very beneficial for cats that are nervous, new to boarding or have been rescued. We will need 4 or 5 days to establish whether a nervous cat will settle and board happily. At the end of this trial stay, we will have a good idea whether your cat will be happy to board with us while you are away. If the outcome is positive, the next time your cat comes to stay it will be easier for all concerned. However, there are a few cats who do not adapt well to boarding and if we feel this is the case with your cat, we will be honest about it as we don't want unhappy boarders or clients. Please speak to a member of Tomten staff if you are interested in a trial stay.
Our Reception Times
Monday to Saturday:
10am - 12noon and 2.30pm - 3.30pm
10am - 12noon only
Bank Holidays: Closed
Please see our FAQs page for further information.
The Busy Periods
Most regular clients book their pets into Tomten 6-9 months in advance to be sure of a reservation. Christmas and the New Year, Easter, other Bank Holidays and the Summer school holidays are our busiest times. Due to the high demand for places during all Bank Holidays and during the months of July and August, we find it necessary to make a minimum charge equivalent to 5 days boarding during these times. We find that most boarders stay at Tomten for that length of time so we consider this fairer than charging higher prices across the board during the busy periods.
Sometimes we ARE able to accomodate short notice bookings during our busy periods. Please telephone to check availability.
We regret that unless we receive 3 weeks written notice of your pet's boarding cancellation, we must charge for the full cost of his/her intended stay with us.
We reserve the right to refuse to board any animal which we consider is unfit, or unsuitable, for boarding. This is as much for the protection of our other boarders as it is for us. We want all our boarders to be well and happy at Tomten.
Vaccination Policy For All Boarders at Tomten
All cats must have full and up-to date vaccinations. Again, if it is your cat's first visit of the year, we will need to see his/her vaccination certificate please.
Your petís vaccinations (including boosters) must be given at least at least 2 weeks prior to boarding. Any animal which is not sufficiently vaccinated will not be accepted for boarding.
Please telephone Tomten during our reception hours to check availability on 01923 856 264.
Once we have confirmed your reservation, please download and print out the booking form and annual contract, fill in all the details requested and send it to:
Tomten Kennels & Cattery
15 London Road
One contract is required per calendar year and a booking form for each visit.....so for your pet's first visit of 2017 we need a booking form AND A CONTRACT (we either won't have your address or the dates you wish to book if both forms are not sent to us).
Have we had a 2017 contract from you?
If not, please complete one and submit it along with your booking form.